PROS / 3dcart offers unlimited storage in every plan.
CONS / It lacks a built-in POS system.
VERDICT / 3dcart is the best eCommerce platform we reviewed, with a wide range of plans containing a multitude of features, and customer support that includes education.
3dcart eCommerce software helps you create and manage a successful online store. It contains a wide range of plans that vary by bandwidth and products allowed, but they all include the features expected in a top eCommerce platform. 3dcart has earned the Top Ten Reviews Gold Award for best eCommerce software.
Plan, Hosting & Website Tools
We didn't find 3dcart's website builder the easiest to work with. Its drag-and-drop capabilities make it easy to move elements within the template, but you can only input the information and change the look via the admin panel. In some cases, it takes more steps than other eCommerce solutions we reviewed. However, once you are used to it, it's not difficult. It is versatile, with over 50 templates and customization tools to make a unique storefront.
Once you have built your store, you can upload and edit your inventory in bulk or individually, which we found to be easier than most of the software we reviewed. A convenient feature is that you can mark related items for upsell on the product page. There's a special section just for SEO optimization of your site so you can add product tags that help push your site to the top in search engines. 3dcart has a built-in blog feature that not all eCommerce software provide. This is a great feature for adding new content to your website, which can help you gain favor with search engines and attract customers. Being built-in means you don't have to worry about working with a blogging platform or changing its template to match. If you like WordPress, however, you can integrate it with 3dcart to sell products on that site as well.
3dcart surpasses the competition in that all its plans offer unlimited storage space and all the features of the software. Many of our top eCommerce solutions charge for certain features or extra storage. This service does limit bandwidth, however, even in the top plans.
Shopping & Marketing Features
3dcart incorporates a variety of marketing tools to help you promote your site with an affiliate program, email-marketing campaigns and social media sharing. It accommodates eBay and Amazon sales as well.
To woo customers, you can offer limited-time deals, coupons and gift cards. You can help them make confident buying decisions by enabling product comparison and customer reviews, and if they like a product but aren't ready to buy, they can add it to their wish list or gift registry.
Online shoppers increasingly prefer using their smartphones and choose live chat over telephone support to answer their questions. 3dcart is mobile friendly, and its higher-tier plans include live chat.
Back Office & Security
If you work with dropshipping companies for order fulfillment, you can manage your accounts automatically. You have access to over 25 reports on sales and traffic, plus each product has a special tag for reports on how it has sold, which can be useful for marketing. QuickBooks integration costs extra, however.
This software comes with a mobile app so you can easily work on the go through your smartphone and tablet. The one thing it lacks is a built-in point-of-sale system for handling transactions of your brick-and-mortar store.
3dcart offers impressive security. The SSL encryption is standard (128-bit), and the site is PCI complaint. In addition, it's McAfee secured with firewall protection and intrusion-detection services. Even more, it offers a fraud-score function, which evaluates purchases based on several fraud factors and flags those that are risky. Several of the best eCommerce platforms have this service, but many of those charge extra for it. 3dcart offers it as part of any package and goes a step further with a community-alert feature. If a 3dcart shopper is reported as risky or fraudulent, it sends out an alert on subsequent orders the shopper places on any 3dcart-powered store thereafter.
Help & Support
If you have any questions while using this eCommerce solution, you can contact a support representative by email, telephone and live chat. The website also contains a large selection of resources that include video tutorials, a forum, FAQs and a knowledgebase. If you are working in the back office and come across a tool or term you're unfamiliar with, you can read the explanation by clicking on the "i" icon.
In addition to direct help, 3dcart sends out a newsletter with tips on using its features to maximize sales, offers live webinars and has community forums to discuss eCommerce with other 3dcart users.
3dcart has earned the Top Ten Reviews Gold award for the highest-quality eCommerce software. All of its plans offer unlimited storage and nearly every feature of the software. The security features match those of top-notch eCommerce solutions and then surpass them with the community fraud alert. It also offers access to excellent customer support that goes beyond the usual technical help. Unless you require massive bandwidth for your online store, you can find a plan to suit your needs.