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TopTenREVIEWS - Gold Award - Awarded for excellence in design, useability and feature set
Overall Rating
 
 
 
 

Volusion is powerful eCommerce software. This application provides a large feature set with excellent features for all different aspects of creating and maintaining your own eCommerce website. From outstanding website-design tools, to marketing and payment options, the features and tools seem to be endless. In addition, Volusion offers the security to keep your store safe from fraud and cybercriminals. It is easy to use, and no prior HTML or web-design knowledge is necessary to realize this application's full potential. With so much to offer and such an extensive feature list, Volusion has rightfully earned our TopTenREVIEWS Gold Award.

Feature Set:
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One of the highlights of this eCommerce application is the extensive feature set it offers. All of the tools and features you need to create and maintain your online business are available on this application. The website-design process is straightforward and simple with Volusion. A website wizard walks you through the process and ensures that you don't miss any key elements in your website design. There are also more than 120 free, pre-made templates available to you, and many customizable tools that allow you to create a website that is your own and unique among the many others online.

After your website has been established, creating your inventory can be a hassle. Volusion offers a variety of software packages that each contains a different size of inventory. You can choose from a smaller store of 100 products to an unlimited inventory. This eCommerce software gives you the options to sell both physical and digital goods such as downloads, eBooks and so forth. If you are worried about adding all of your products into your inventory, Volusion makes it easy with bulk upload capabilities. You can also add variants and descriptions to all of your products.

Managing your online business can be overwhelming, but Volusion offers the tools to simplify the process. You can monitor all of the products in your inventory and see the colors, sizes and how many of each is in stock. If your inventory begins to run low, Volusion will send you an alert to make sure you are aware. All of the progress and statistics of the business are always available with the extensive reporting capabilities Volusion offers. This application also provides the capability to create custom reports to let you see specific statistics regarding certain aspects of your site.

Additionally, there are dozens of marketing features that provide strong results. Volusion offers excellent SEO capabilities and ensures that all different areas of your website are optimized for search engines. This eCommerce software also offers email-marketing capabilities, social networking tools and mobile features that allow customers to access your store on their mobile devices.

Volusion offers real-time credit card processing tools. This eCommerce software offers multiple credit card capturing processes, payment logs and the ability to use several different payment gateways. In addition, there are advanced tax features such as tax by state and tax by zip code. There are also tax-exempt capabilities for customers and products. You can even base your tax calculation on shipping addresses.

Volusion also has a Social Store Builder tool that lets you list products on Facebook. You can place Like and Share buttons on your website to link your site to Facebook. You can also create specific themes on your Facebook page to match your store and promote daily deals to help promote and improve your store's credibility.

You can post directly to Twitter and Facebook and showcase products on YouTube. Using social media is an excellent way to spread the word about your store and create brand awareness online. Volusion offers the social networking connectivity to make this happen quickly and easily. In addition, you can optimize your store so that it is accessible on mobile devices. This allows your customers to purchase items and access your store no matter where they are.

Security:
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Volusion knows what it takes to keep your website secure, and it offers an extensive number of features to do it. The application includes PCI and CISP protection, which protect credit card data. Also, if customers become belligerent, you can ban them from your store with an integrated IP-blocking security feature.

All pages have Secure Socket Layer (SSL) encryption, which helps prevent eavesdropping, tampering and message forgery by encrypting internet activity. Other notable security features include multiple administrator logins, the ability to determine which administrative sections are accessible, members-only website capabilities, administration area access history, automatic crash protection, display of only the last four digits of credit card numbers and CAPTCHA-type image validation for all form submissions. In addition, a fraud score feature helps identify the types of behaviors most associated with fraudulent orders.

Ease of Setup:
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Setting up a store with Volusion eCommerce software is simple. All you must do is enter the pertinent information about your store into a step-by-step store set-up wizard. The quick and simple process ensures that all elements of the website-creation process are covered and that you are happy with the result.

Your finished store will take one or two business days for testing before it is placed on servers and goes live on the web. This gives you plenty of time to research your inventory and begin promoting and marketing your store. Also, there is no set-up fee required with this eCommerce software, which is a highlight of the product.

Ease of Use:
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The step-by-step guidance makes this software enjoyable to use. You do not need to have any previous website design or development experience to establish and maintain the website. All of the features and tools are fairly straightforward. In addition, the already easy-to-use Volusion menus and interface are enhanced by quality customer-service options.

If you have any questions about the eCommerce software's features, you can consult a knowledgebase and FAQs on the company's website. Also available are the eCommerce software's product manual and training videos. If you still have questions, you can use the 24-hour telephone support and live-chat support options to speak with a company representative.

Help & Support:
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The customer service options attached to Volusion are one of the standout features of this eCommerce software. The company offers 24-hour support that is available by telephone, email or live chat. Customer service representatives are located at company headquarters, and Volusion never outsources its customer support.

You have the option to choose from a knowledgebase and FAQs section, superb product manual or informative video tutorials. Every one of these options complements the others to alleviate any confusion that might come with using the product. Customer service representatives respond quickly and pleasantly to questions and requests for assistance.

Summary:

Volusion is eCommerce software that shines from continuous improvements over more than a decade. It has the feature set, security options and customer service options to make it the best eCommerce software solution available. There is very little to find wrong with this application, and it is so straightforward that anyone can successfully use it. It is easy to set up, and the support options are excellent. We were also pleased to see that there are no additional fees or transactions to use this application. When using Volusion, you know you are using the best, and your results will make this abundantly clear.

 
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Volusion

Pros
Volusion has an extensive feature set and strong security features.

Cons
Volusion limits the number of products you can add to each site.

The Verdict

Volusion is the best eCommerce software available because of its large feature set, simple interface, excellent customer support and strong security tools.