When it comes to eCommerce software, you want something that's easy to use, has robust administrative features, includes marketing and shopping cart features to draw customers and provides security for your transactions as well as your site. With Amazon and eBay as major online shopping sites, integrating your online store with them is a plus. Volusion offers all of these along with great hosting options, and thus earns our TopTenREVIEWS Gold Award.
We found Volusion to be the best eCommerce software for creating and designing a website and shopping cart. Its design process is straightforward, and Volusion's website wizard walks you through. It offers over 80 website templates to get you started, but if you're looking for something more, Volusion offers 350 templates for purchase. Volusion offers a variety of customizable tools to ensure that your website is one of a kind, and if you know HTML, you can modify the templates further.
Volusion makes adding content to your eCommerce website quick and simple. It can accommodate digital goods like downloads or eBooks as well as hard goods. The batch edit function makes it easy to upload your inventory from a spreadsheet, and with upgraded plans that allow more products, Volusion offers a powerful edit feature that lets you make changes to groups of products at once.
Volusion has one of the best back office sections of all the software we evaluated. You can monitor your inventory, and if your inventory runs low, Volusion will send you an alert. Volusion provides extensive reporting of sales and related data from your online store, including customizable reports that let you see specific statistics regarding certain aspects of your site. Volusion integrates with QuickBooks and Google Analytics, making accounting and traffic analysis easy.
You can process credit cards in-house with Volusion, or use one of over 30 different payment gateways. In addition, there are advanced tax features, including the ability to tax-exempt customers and products.
If you are away from the office a lot or need to monitor your store on the go, Volusion has a mobile application to let you handle sales and inventory from your phone. While that might cut into the family vacation, it certainly gives you peace of mind.
Volusion's mini plan offers most of the features your customers will look for in an online shopping site. The ability to zoom in on images and see product comparisons can help them make their decision, and with the upgraded versions, they can also read customer reviews. You can program coupons, but the customer loyalty program is only available on higher-tiered plans. With more people shopping on their phones, a mobile-friendly store can increase your sales, and Volusion offers one with all its plans.
In upgraded plans, this eCommerce solution integrates with Amazon.com in the U.S. and United Kingdom. Volusion can also help you create a storefront on eBay in a matter of minutes.
Volusion also has a Social Store Builder tool that lets you list products on Facebook. You can place like and share buttons on your website to link your site to your company's Facebook page. You also can create specific themes on your Facebook page to match your storefront, and promote daily deals to help attract customers. You can post information from your website directly to Twitter and Facebook and showcase your products on YouTube.
Naturally, Volusion incorporates the standard marketing tools of the trade: promotional email; upsell of products, like offering additional related products at the check-out; and cross-sell, which suggests other products they might like. Customers can rate products by number of stars, which are then reflected on category and search pages as well as in Google searches.
Volusion provides an extensive number of security features for your online store. This eCommerce application includes PCI and CISP protections, which protect credit card data. Also, if customers are uncivil, you can ban them from your store with an integrated IP-blocking security feature.
All pages have Secure Socket Layer (SSL) encryption, which helps prevent eavesdropping, tampering and message forgery by encrypting internet activity. However, Volusion charges for that feature. Other notable security features include multiple administrator logins, the ability to determine which administrative sections are accessible, members-only website capabilities, administration access history, automatic crash protection, displaying only the last four digits of credit card numbers and CAPTCHA-type image validation for all form submissions.
In addition, a fraud score feature helps identify the types of behaviors associated with fraudulent orders. Most credit cards do this, but Volusion offers this extra service as part of its advanced plans.
Volusion offers 24-hour support by telephone, email and live chat. The telephone support is an upgrade feature, but the live chat proved especially useful, as it ties directly to an extensive database. As you type in your question, it will provide links to potential answers that you can explore before connecting to a person. We found answers to all our questions without ever having to speak to a person.
Volusion also provides a knowledgebase and a FAQs section, along with a product manual and informative video tutorials. You can chat with other online business owners in the community forum.
Volusion eCommerce software offers ample features, strong security and excellent customer service options to make it the best eCommerce software solution available. You can sell your products on your own Volusion online store and on Amazon.com and eBay. It's simple to navigate, so anyone can successfully use it. It's easy to set up, and its support options are superior.
Volusion features advanced security and back-room tools, and it integrates with Amazon.com to help boost your sales. Plus, it can expand with your business.
Volusion's less expensive plans have tighter limits on bandwidth than its competitors, and it's expensive if you exceed them.
Volusion is the best eCommerce software available because it offers ample features, a simple interface, excellent customer support and strong security tools. It integrates with Amazon.com and eBay to help you sell your products on those sites as well as your own.